Frequently Asked Questions

Where can I buy your product in stores?

At the moment we exclusively sell our products through Amazon. We do not have any product available elsewhere.

I don’t live in the USA, can I still get your product?

Amazon allows certain products to be shipped internationally using international shipping rates.Provided that you have an Amazon account and you have indicated your address on your account, Amazon will identify the item as eligible or not eligible for shipment to your address.

I would like to receive free products for review purposes. Where can I get these products?

We do not offer complimentary products to the general public. But we do offer benefits, including discounts, trials and early notification of new products to our GREAT CUSTOMERS CLUB members. Make sure to sign up there and you will be one of the first to find out any opportunities we offer.

I would like a refund for my order. How do I do this?

Amazon handles our fulfillment exclusively so simply go to Amazon Customer Care and ask for a refund. All our products are covered by our Guarantee of refund or replacement, no questions asked.

My order never turned up. Who do I contact about this?

Amazon handles our fulfillment exclusively, so simply go to Amazon Customer Care and make your query. We find Amazon provides excellent customer service but sometimes things can go awry, just because, but Amazon will put things right for you through their Customer Care service.

I want to bulk buy. Do you offer discounts for bulk buys?

Yes, we can offer a discount for you. Just reach out to us via email at service@soloportis.com with your anticipated order volume and timing and we can offer you a one-time use discount coupon depending on the quantity of goods you wish to buy.

I bought your product from another vendor and I want to know if I can still get all your benefits?

We stand by our products, but if another party is selling our product, it is not with our blessing. We are the only company to sell our products. If a product you buy from someone else is defective, requires replacement or a refund, you need to contact that company and discuss the problem with them.We support our customers who buy from us directly and will stand by them 100%.

Got a question not on this list. Just send us an email with your query to service@soloportis.com and we will be sure to respond as quickly as possible.

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