Got A Question?

Read Frequently Asked Questions. If your question is not on the list,  please send it through the inquiry form.

At the moment, we exclusively sell our products through Amazon. We do not have any product available elsewhere.
Amazon allows certain products to be shipped internationally using international shipping rates.
Provided that you have an Amazon account and you have indicated your address on your account, Amazon will identify the item as eligible or not eligible for shipment to  your address.
We do not offer complimentary products to the general public, but we do offer benefits, including discounts, trials and early notification of new products to our GREAT CUSTOMERS CLUB members. Make sure to sign up there and you will be one of the first to find out any opportunities we offer.
Amazon handles our fulfillment exclusively so simply go to Amazon Customer Care and ask for a refund. All our products are covered by our Guarantee of refund or replacement, no questions asked.
Amazon handles our fulfillment exclusively, so simply go to Amazon Customer Care and make your query. We find Amazon provides excellent customer service but sometimes things can go wary but Amazon will put things right for you through their Customer Care service.
Yes, we can offer a discount for you. Just reach out to us via email at service@soloportis.com with your anticipated order volume and timing and we can offer you a one-time use discount coupon depending on the quantity of goods you wish to buy.

We stand by our products, but if another party is selling our product, it is not with our blessing. We are the only company to sell our products. If a product you buy from someone else is defective, requires replacement or a refund, you need to contact that company and discuss the problem with them.

We support our customers who buy from us directly and will stand by them 100%.

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